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Delete your account

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You can have your SIEGELINE RIVALS account and the data attached to it permanently deleted. This page explains how to ask, what gets removed, and how long it takes.

Uninstalling the game does not delete your account. Your account lives on our servers so progress survives a new phone. To remove it, use the request below.

How to request deletion

Send an email to support@mohyeldeen.dev with the subject “Delete my account”, and include:

  1. Your in-game display name (exactly as it appears in the game).
  2. The approximate date you last played.
  3. Your device model (for example: Samsung Galaxy A54).

Because accounts are created from a device identifier rather than an email address, we have no other way to recognise you — so we may reply with one or two questions that only the account holder could answer before we delete anything. This protects you from someone else deleting your account.

An in-app Delete account option is planned for a future update of the game; until it ships, the email route above is the way to do this.

What gets deleted

Everything tied to your account, including:

  • your account record and device link;
  • your display name and profile;
  • progression and inventory — unit and card levels, card copies, chests, gold and gems;
  • match history, trophies, rank, and your entries on leaderboards;
  • friends, friend requests, and challenges.

Deletion is permanent and cannot be undone. There is no way to restore progress afterwards, and starting again means starting from zero.

What we may keep

  • A minimal record where we are required to keep one to enforce a ban or to prevent confirmed abuse or fraud.
  • Ordinary server logs, which rotate out of routine backups within a short period.
  • Anonymous, aggregated statistics that cannot be linked back to you.

Anything we keep is limited to the above and cannot be used to rebuild your account.

How long it takes

We act on deletion requests within 30 days of confirming the request is genuine, and we email you when it is done. There is no charge for this.

Something else you might want instead

  • Just changing your name? You can rename your profile inside the game — no deletion needed.
  • Switching phones? Ask us before deleting — write to the same address and we will tell you what can be done for your account.
  • Want to know what we hold first? Ask at the same address — see the Privacy Policy.